Product Support Engineer

As a Product Support Engineer, you will be part of a dynamic team dedicated to supporting our global sales and service organization and our customers.

• Technical Support: Provide technical support to our sales and service partners and direct customer support for technical requests, including troubleshooting, problem solving and integration support.
• Product and Process Improvement: Collaborate with various teams including Product Marketing, Finance, Operations, IT and Manufacturing Engineering to identify and implement product and process improvements.
• Efficient handling of service returns: Responsible for the efficient handling of service returns in the factories to ensure fast and high quality repair, always acting as an advocate for the customer.
• Cost monitoring: Monitoring costs associated with service processes and activities to ensure that all actions are carried out economically.
• Documentation: Creation of technical documentation, instructions and FAQs to provide comprehensive support to our customers and partners.

Your qualification

• Completed studies in the field of engineering
• 3-5 years of professional experience with a product that requires technical explanation and ideally experience in working with customers.
• Communication skills and technical understanding combined with a high customer focus. (very solid English and German language skills at B2 level are important).
• Knowledge and affinity with Excel, Access, Power BI is an advantage, but not mandatory.
• Ability to work in a team and a high degree of initiative.

Advantages

• Detailed, structured induction in the first 6 months and a mentor for rapid integration into the team
• Attractive prospects for personal and professional development
• Technically very exciting environment in a growth industry
• Flexible working hours
• Modern, new company building with a very well-equipped cafeteria
• Sponsored health projects and sporting events
• Supplementary accident insurance and company pension scheme
• Benefit program for company shares
• JobRad - possibility to lease a bicycle
• Good accessibility by car and public transport as well as free employee parking including charging stations
• Location advantage: close to the Baltic Sea

You would like to know more? If you would like to join our great team and contribute to the company's success, we look forward to receiving your application.
Please apply with your complete and informative application documents (including cover letter).