Process Excellence Specialist (all genders)
Location: Hamburg or Norderstedt
Contract: full time, permanent
Language(s): English (C1/ C2). German is a plus.
Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter.
With a substantial client base of over 2,500 clients in more than 70 countries worldwide, we have earned the trust of a diverse global community that relies on our innovation.
If you're curious to dive deeper and explore our work, we encourage you to take the next step and apply for a job with us!
About the role:
We are looking for an experienced Process Excellence Specialist to join our team in Norderstedt. This role is essential in driving process improvement initiatives and implementing automation strategies across our global and fast-growing organization. The role will be part of our Operational Excellence team, working closely with our senior project manager, application management team and global process owners.
Your Day to Day:
Process Improvement & Standardization:
Lead process improvement initiatives using Lean, Six Sigma, and other methodologies to enhance efficiency, effectiveness, and scalability.
Work closely with Global Process Owners (GPOs) to identify and implement standardized processes across departments.
Conduct process mapping workshops, root cause analysis, and gap analysis to drive sustainable improvements.
Automation & Digital Transformation:
Identify opportunities for process automation, focusing on areas that offer the highest impact and efficiency gains.
Collaborate with the Application Management team to design and implement automation solutions that integrate seamlessly with business applications like SAP and SalesCloud.
Lead cross-functional teams to ensure successful deployment and adoption of automated processes.
Collaboration with Application Management:
Serve as the key liaison between the Operational Excellence team and the Application Management team, ensuring that process improvements are aligned with technical capabilities and system requirements.
Participate in joint process mapping and automation design sessions, working closely with IT and system owners to align on feasible solutions.
Monitor and support the maintenance of automated processes, working with Application Management to ensure they remain scalable and reliable.
Project Management & Execution:
Manage end-to-end project execution, from scoping and planning to implementation and evaluation, ensuring initiatives are delivered on time and within budget.
Coordinate with Global Process Owners and department heads to align improvement initiatives with organizational objectives and ensure smooth adoption.
Track and report key performance indicators (KPIs) to measure the impact of process improvements and automation initiatives.
Continuous Improvement & Training:
Drive a culture of continuous improvement by coaching and mentoring teams on process excellence principles and methodologies.
Provide training sessions on process improvement tools and techniques, empowering departments to self-sustain improvement initiatives.
What makes you excel in this position:
Bachelor’s degree in Business Administration, Engineering, Information Systems, or a related field. A Master’s degree is a plus.
3+ years of experience in operational excellence, process improvement, or a similar role within a complex, global organization.
Proven experience with Lean, Six Sigma (Green Belt or Black Belt preferred), and other process improvement methodologies.
Strong knowledge of process automation, digital transformation, and familiarity with tools like RPA and workflow automation platforms.
Experience working with SAP, SalesCloud, or similar enterprise applications, ideally in collaboration with IT or Application Management teams.
Demonstrated project management skills with a track record of delivering cross-functional initiatives successfully.
Excellent communication and stakeholder management skills, with the ability to influence and collaborate at all organizational levels.
Fluent in English; proficiency in German is an advantage.
Why us?
What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values, which are the foundation of our strong corporate culture and our innovative drive.
At Serrala, our global teams are eager to evolve, advance, and innovate. We are continuously improving the way we work, with professional development at the core of what we do.
With modern and flexible work environments, global and regional events, and a strong team spirit, we believe that together we can overcome any challenge and move any mountain.
EEO Statement
We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.
To all recruitment agencies
Serrala does not accept agency resumes. Please do not forward resumes to our job alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.
We Are Serrala. We have grown from a small family-owned business into an ambitious, global FinTech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and grow - standing still is not an option.
We Are Serralians. A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a global family that stays connected despite physical distance and celebrates the idea of community. #WeArePassionate #WeAreEmpowering #WeAreEnterprising #WeAreReliable
